The Utilities are purpose built for the Cisco Unified Communications platform, and modular to enhance, extend, and improve the functionality and features of your system.
Quium Call Utilities consist of a base system and seven additional modules. Each of these modules is designed to compliment the features of the Cisco UC suite, and we work continuously to provide refinements and additional modules to improve ease of use and adoption.
The modules that are currently available are: SFTP server, Conference Bridge, Conference Recording, Call Recording, Call Detail Record Search Utility, Conference/CDR reporting tool, and UDS Image server.
Cisco's virtualized platform requires backing up to an SFTP server. And Cisco only supports a handful of these server types. Setting these up requires your internal staff to become fluent with yet another application, and then install/patch/and maintain this application. And then there's patching, which isn’t much better because you either need to use a remote or locally mounted ISO to make the patches. Local mounting requires uploading the images to multiple VM hosts, or mounting through client protocols which is slower and prone to errors, and locating patches on the server and ensuring correct ones are applied in a restoral situation is challenging.
The Quium SFTP Server provides a robust platform to store and manage your UC backups, and your patches. MD5 hashes can be entered and compared with automatically calculated MD5 values to ensure patches are not corrupted. Inactive patches can be archived away to ensure incorrect patches are not applied.
The SFTP server provides two valuable services to your UC system. First, it acts as a Backup repository to all of the UC products, and any product that uses SFTP for remote file transfer. The SFTP protocol is a quick and secure file transfer protocol used by many Cisco applications. The backup repository receives backup files from the UC applications and stores them in the unlikely event that a data restoral is necessary. It catalogs the backups and allows them to be downloaded from the utility for long-term archival, so the UC application won't age them out. The second valuable service is as a patch repository. You upload the patches that your system needs, and the QCU will calculate and verify MD5 hashes. Clear icons provide instant visual identification of patch verification status. Unneeded patches can be deleted or disabled to prevent accidental deployment of incorrect versions of software.
Conferencing on a Cisco UC system is often wholly inadequate, or beyond most customer’s budgets. The built-in conferencing function consumes often limited CUCM server resources, or expensive router DSP resources. Live monitoring and management of the conference is not possible. The only other options are to go to a hosted conferencing system and pay per-minute per-caller and potentially spend large sums of money and be saddled with a conferencing tool that you don’t really control and can’t be customized to your business, or purchase an on premise system and be guaranteed to spend large sums of money. QCU provides an on premise conference bridge that can be customized with recordings to provide a professional impression without per-minute costs.
The conference bridge provides a feature rich conference environment. Users can be provided individual accounts, and will be able to create, delete, and monitor their own conferences. Conference owners can monitor who is on their conference, mute and unmute participants, remove participants from the conference, and even lock the conference to prevent accidental intrusion on the conference via the web interface. The ability to have multiple conferences with different IDs and PINs allows users to have individual conferences for different customers or purposes, allowing great flexibility to the user. Conference histories are kept, and are visible to users, so they can review who joined a conference on a specific date/time. Conferences can extend to up to 300 callers in any combination of conference sizes.
Recording of the built-in conference on CUCM is not a feature without clever workarounds and third party hardware/software. Cloud based services may record but will probably levy fees, and you have to trust that the recording that contain corporate confidential information are adequately protected. Quium provides an on premise system so that you can ensure your private conferences are not potentially exposed to data breaches.
Conference recording can be added to the conference bridge functionality. This allows conferences to be scheduled to be automatically recorded, or recording can be started from the web interface any time during the call. Conference recording can allow users to document discussions for later use, or transcription. Hosts or administrators can instantly download or delete conference recordings as desired.
It can be challenging to find a call recording system that will "bolt on" to Cisco's UC platform that is not designed for interoperability with call center applications, creating complexities that are not necessary just for recording a phone conversation. Complicating the recording process puts a greater workload on IT staff to maintain and operate the system. Quium provides a simple recording system not dependent on TAPI protocols to trigger, and with simple setup for recording. Administrators or individual users can be given access to needed recordings.
Call Recording can be added to the Quium base application for those situations where a phone may need to be recorded, without the feature bloat of the larger application suites. Call Recording provides administrative "on or off" control of individal extentions, and administrative control to manage users access to their own recordings for download or deletion.
The built-in CDR search functionality in CUCM is poor at best. Allowing only searching on a phone number, and no other parameter means that often the best way of narrowing down a call or calls you are looking for requires exporting to CSV, and using a spreadsheet to manipulate the data and find the desired information. Since the records are logged with Unix Epoch time, staff members have to translate this into local time using a formula which is prone to human error on entry. Quium provides a near instantaneous ability to look up a call details and save or print that detail on the fly-- a boost to telephony staff productivity! Automatic conversion to local time zone allows for simple interpretation of the presented data.
The CDR search utility greatly increases the flexibility to find and export records of calls without the manual manipulation required by the native CDR Admin Reporting in CUCM. Searches can be quickly executed from one to 10 different criteria in a given date range. Dates and times are automatically displayed in human readable formats making identification of specific calls a quick and intuitive process. Search results can be exported in CSV format or individual records can be printed for later use. The CDR search utility also extends the storage of CDRs out to 366 days, allowing for greater visibility into past calls when necessary.
Without investing in an expensive billing application the staff options for reporting on call details is limited. The Cisco Unified Communications Manager built-in reports are not very useful, and exporting and manually generating reports can be time consuming. The scheduling feature of the reporting tool allows administrators to focus on other tasks rather than generating metrics from raw data. While the conference reporting provides visibility into cost savings and meeting attendance, and can also be scheduled so staff don’t have to manually generate reports.
The Reporting Tool Extends the functionality of the Conferencing history and/or the CDR search. More advanced reports, and even scheduled recurring reports can be set up to automate the gathering of data from the Conference bridge usage, or the call detail records of CUCM. Reports are created in PDF format and either downloaded or emailed depending on whether it was manually run or scheduled.
Non-windows clients like IOS and Android do not work with the Enhanced Directory Service or Basic Directory Service directories. The same is true of any clients connecting through Expressway C&E pairs. This necessitates using User Data Services (UDS), and to maintain a consistent experience, using UDS everywhere is required. UDS has one major limitation, it has no image services. The solution is to stand up a web server with images of all your users, and the time investment to maintain these servers can be substantial. UIS allows you to leverage you existing Active Directory and the images already maintained there to provide the equivalent without the administrative load.
The Cisco User Data Service (UDS) provides the most accessible of the directory options for Jabber clients on any platform. Some platforms will work only with the UDS i.e. Expressway proxied clients. Unfortunately, it doesn't have any way of directly providing images to the Jabber clients. The UIS acts as a proxy to your existing Active Directory images, so you don't have to create and manage an entirely separate web server with images for Jabber. This eliminates the administrative overhead as well as the security risks of having another server on the network. A custom silhouette image can be uploaded to be served in case a user doesn't have one in AD, providing an opportunity for corporate branding. Low maintenance and simple integration make this tool a desirable addition to any Jabber deployment.
VMWare 4.1 and higher
Cisco Unified Communications Manager 8.2 and Later
Unity Connection - all versions supported for SFTP Server
Contact Leverage Information Systems at 800-825-6680 or your Cisco Systems supplier for specific configuration and pricing support.
|Call Utilities Base Application|
|QU-QCU-VAPPL2.0-STD||Quium Call Utilities Base Virtual Appl, interoperable with Cisco Unified Communications Suite, standard appliance|
|QU-QCU-VAPPL2.0-200A||Quium Call Utilities Base Virtual Appl, interoperable with Cisco Unified Communications Suite, 200 Appliance|
|QU-QCU-VAPPL2.0-300A||Quium Call Utilities Base Virtual Appl, interoperable with Cisco Unified Communications Suite, 300 Appliance|
|CDR Search Utility|
|QU-QCU-CDR2.0-STD||Call Detail Search Utility for Cisco Unified Communcations Manager , Base Virtual Appliance req'd, Standard Appliance|
|QU-QCU-CDR2.0-200A||Call Detail Search Utility for Cisco Unified Communcations Manager , Base Virtual Appliance req'd, 200 Appliance|
|QU-QCU-CDR2.0-300A||Call Detail Search Utility for Cisco Unified Communcations Manager , Base Virtual Appliance req'd, 300 Appliance|
|QU-QCU-SFTP2.0||SFTP backup and Patch management for Cisco Unified Communications Suite, Base Virtual Appliance req'd|
|QU-QCU-REC2.0||Conference Recording Module for Cisco Unified Communications Manager, Base Virtual Appliance & Audio Conference Mgr req'd|
|QU-QCU-CONF2.0-STD||Audio Conference Manager for Cisco Unified Communications Manager, Base Virtual Apliance req'd, Standard Appliance|
|QU-QCU-CONF2.0-200A||Audio Conference Manager for Cisco Unified Communications Manager, Base Virtual Apliance req'd, 200 Appliance|
|QU-QCU-CONF2.0-300A||Audio Conference Manager for Cisco Unified Communications Manager, Base Virtual Apliance req'd, 300 Appliance|
|QU-QCU-CALLREC2.0-STD||Call Recording Module for Cisco Unified Communications Manager, Base Virtual Appliance req'd, Standard Appliance|
|QU-QCU-CALLREC2.0-200A||Call Recording Module for Cisco Unified Communications Manager, Base Virtual Appliance req'd, 200 Appliance|
|QU-QCU-CALLREC2.0-300A||Call Recording Module for Cisco Unified Communications Manager, Base Virtual Appliance req'd, 300 Appliance|
|Conference and CDR Reporting|
|QU-QCU-REPORT2.0||Conference and Call Detail Record Reporting Module, Base Virtual Appliance & Conferencing or CDR Search req'd|
|UDS Image Server|
|QU-QCU-UIS2.0||User Data Service AD Image Proxy module, Base Virtual Appliance req'd|